Monday, November 19, 2007

What's wrong with Sky Harbor???

When we left for Taiwan a week and a half ago (via Sky Harbor-PHX) it took us 45 minutes to check-in (of which 40 minutes was spent waiting in line) and another 30 minutes to get through security. So frustrating!!! We arrived nearly 2 hours before our flight, yet we nearly missed it. No kudos to US Airways (operated by America West, aka America Worst) and the Phoenix TSA.

I've never had a good experience flying US Airways...

The strange thing was when we arrived in LAX, we were expecting similar delays (as LAX is usually a nightmare). The crowds were huge but we got through check-in (via EVA Airways) in less than 10 minutes (5 minutes in line) and security in less than 5 minutes. Vey nice!

As an added bonus, we must have passed by a celebrity on the way into the Tom Bradley International Terminal. As we were walking in, a bunch of flashes from paparazzi went off (I'm pretty sure it wasn't for us =) We looked back and saw a woman w/ sunglasses but couldn't identify who she was.

Anyways, getting back to the main message to US Airways and Phoenix TSA: you both need some serious process optimization!!!

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