Saturday, October 10, 2009

Sit Back, Relax

Enjoyed this short article from the October 20009 issue of Hemispheres (United's awesome in-flight magazine). It's such a nice perspective, after reading US Airways CEO, Doug Parker's ridiculous letter that I recently posted about...


THERE’S A GOOD CHANCE you’re seated on a United or United Express flight right now. And except for the aroma of freshly brewed Starbucks coffee or the view outside the window, nothing should distract you from this magazine.

Why? Because United has invested significantly in cabin upgrades to ensure that your experience is a comfortable one.

For example, if you fly frequently in North America, you’ll notice new leather seating throughout the cabin on many of our Airbus A320 aircraft. And all United aircraft are getting new, updated upholstery and carpeting.

Notice a brighter, cleaner appearance? We hope so. We’re installing “cool white” lighting on United aircraft and, perhaps most importantly, we’ve doubled the frequency of our most thorough interior aircraft scrubbings. And our cleaning solutions are EPA-rated as environmentally friendly.

We’ve upgraded audio and video systems, and increased the frequency of inspection, maintenance and replacement of seat controls, reading lights and window shades. All of that means that when you want to recline your seat, your seat will recline. When you want to dive into that great new mystery novel, you’ll have a working reading light.

Because when a flight attendant encourages you to “sit back, relax and enjoy your flight,” we want to make sure you can.


Love it. While it still has a long way to go, United seems like it's headed in the right direction - focusing on the traveler's comfort and experience. Doug Parker - you should read this letter!

Original article:

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